Upcoming Datamonitor Energy research on the B2B TPI market

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29 May 2013, Gas, Electricity

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This report will be based on primary data collected through Datamonitor's Energy Buyer Research* as well as interviews conducted with suppliers and several leading TPIs in the market with metrics and topics including:

Market split percentages for direct/TPI customers over time in major energy user (MEU) and small- and medium-sized enterprise (SME) markets.

Direct/TPI split for industry sectors across SME and MEU markets.

Proportion of intermediated customers by supplier across SME and MEU markets.

Use of B2B switching/comparison sites is this increasing? What impact will it have on the traditional "broker" model?

Effect of wholesale price on TPI use.

Drivers for choosing a TPI over dealing directly with a supplier and how this differs between SME and MEU markets.

Customer satisfaction for direct/TPI customers, including likelihood to renew and likelihood to recommend metrics.

Analysis of TPI use in Big Six vs "newer" entrants into the market and strategy implications.

Analysis of fee structures used by TPIs and perceptions of the customer in terms of fees (impact on supplier relationships with the end customer).

A forecast of TPIs and comparison/switching site usage going forward and an analysis of the drivers behind the forecast.

The report will be available on Datamonitor Energy's Knowledge Center. If you have any questions please contact the report's author, Tom Haddon (thaddon@datamonitor.com).

*Energy Buyer Research is a biannual survey that Datamonitor conducts where around 1,000 businesses are asked about customer satisfaction and buying behaviour. Please ask for more details.


www.datamonitorenergy.com / asken@datamonitor.com / @DatamonitorEN

Source: MarketLine

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